Citibank, N.A., Philippine Branch, has transferred ownership of its consumer banking business to Union Bank of the Philippines. The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under license by Union Bank of the Philippines from Citigroup Inc. and related group entities.
More and more merchants are accepting Citi PayAll payments.
To be a Citi PayAll merchant, contact our team to get started:
Use Citi PayAll with the merchants below
Click here for list of merchants
U14 Alcantara St. La Chesa Hts., Banlat Tandang Sora Quezon City
Schools and Learning Centers
No 26-B Agno St. Dona Josefa, Quezon City, Metro Manila
Chinese International School Manila
Upper McKinley Road, Taguig
Domuschola School (Pasig City)
13 J. Cruz Street, Brgy. Ugong, Pasig City
Keys School Manila
951 Luna Mencias St. cor Araullo St. Addition Hills Mandaluyong City
Kids World Integrated School
223 J.V. Panganiban St. corner San Luis Street, Barangay Onse, San Juan City
Nino Jesus House of Studies Inc.
1433 Mercedes Ave. San Miguel Pasig City
Pean Integrated School of Paranaque, Inc.
235 Aldrin Street Moonwalk Village, Paranaque
Process Doctors Academy
Level 10-1 One Global Place, 5th Ave, corner 25th Street, Bonifacio Global City, Taguig, Philippines
St. John Paul II Academy Inc
4917 Gladiola St. Marimar 2 Village Brgy Sun Valley Paranaque City
St. Vincent School of Quezon City
99 West Avenue, Quezon City
Events, Food, and Catering Services
8 Farms Events place
Sitio Central San Jose Del Monte Bulacan
Almond Garden Tagaytay
Palumlum Alfonso Cavite
#2200 Jesus Street Corner Palumpong Pandacan Manila
Bhads Catering Services
0195 - FT National Road Brgy. Bolbok Batangas City, Batangas
Buena – Fe Events Management & Catering Service Co.
103 M. Sioson Street Malabon City
Café Bean Shack Grill + Café
9th Street Paranaque 1700 Metro Manila Philippines
Cardano Catering Services
212-B E Dela Paz St San Pedro Angono Rizal
Casa Bendita Events Place
Sitio 11, Bendita St., Matagbak Pililia, Rizal
Cucina Ching Catering Services
7816 S. Javier Street Brgy. Pio Del Pilar Makati City
Flour Cakes and Pastries Shop
47 UE Tech, University Hill Subd., Potrero, Malabon City
JDDV Majalicious Kitchenette
Block 191 Lot 14 Paraiso Street, Pembo Makati City
Kall Food Services
1056A Consuelo St Singalong Manila
Kayama Mountain Resort & Events Place
Sitio Kaytuyang, Brgy. Aga Nasugbu Batangas
Kitchenwebb Catering Services
#48 Maayusin Diliman Quezon City
Krissels Events and Catering Services
Blk 3 Lot 25 Pampano Street Longos Malabon City
La Cocina de Alica Catering Services
118 3rd Riverside Village, Pasig
Lordan Event Place
99 Interior L. Wood Street Javier Compound Brgy. Dolores Taytay Rizal
Nixxies Sweets Cakes and Pastries Shop
99 Interior L. Wood Street Javier Compound Brgy. Dolores Taytay Rizal
Patio Ysabelle Events Place
#452 National Highway, Brgy. Canlalay, Canlalay, Biñan City, Philippines, 4024
Quido’s Catering Services
Lot 7 Block 13 St. Irene Sto Nino Village Tunasan Muntinlupa City
Ricarte's Hill Garden Resort
Daang Pulo, Brgy. Aga Nasugbu, Batangas
Sevilla’s Catering Services (Quezon City)
Richard 2 Subd, No 16Silver St. Novaliches Quezon City
TGIS5K Party Shop and Catering Services
#1 San Juan Parking Plaza N. Domingo St. San Juan City
The Pergola Venue
CCP Compound, Gil Puyat avenue Cor. Roxas Boulevard Pasay 1308 Metro Manila
AMG Dental Clinic
3F, Circle C Mall, Congressional Ave, Project 8, Quezon City, 1107 Metro Manila
Beyond Beauty Skin and Aesthetic Clinic
73 Tirad Pass, Bagong Barrio West, Caloocan, Metro Manila
DentaGem Dental Clinic
73 Geneva St, Provident Villages, Marikina, Metro Manila
Dr. G.C Tejada Dental Clinic
Unit 3K Rojumar Corporation Building, 230 Rizal Ave Ext, East Grace Park, Caloocan, 1400 Metro Manila
Tejada Dental Clinic
24-E Malingap St. Teachers Village West Diliman Quezon City
Tooth Options Dental Clinic
Unit 604E Legaspi Towers 200 107 Paseo De Roxas St Legaspi Village Makati City
Funeral & Crematorium
332 G. Araneta Ave. Corner Baloy St. Brgy. Dona Imelda, Quezon City
Funenaria L. A. Vasquez
6 Real St Manuyo Uno Las Pinas City
Ortiz Memorial Chapel Inc.
Balzain Hiway Tugegarao, Cagayan
Goods & Other Services
Clean and Fix
58 Mother Ignacia, Quezon City, Philippines, 1104
La Tia Manilenya
2354 Florante St. Pandacan, Manila, NCR
Little White Pouch
23 Sampaguita Street Tres Hermanas Village Brgy Mayamot Antipolo City
Manila Pianos Inc.
Ronac Lifestyle Center, Paseo De Magallanes, Makati
Sinag Gold Jewelry
551 CJN E Tondo Manila
65 MH Del Pilar St. Brgy. San Antonio, Quezon City
What is Citi PayAll?
Citi PayAll is a service that enables Citi cardholders to make payments to various Payees using a Citi credit card. You can now make several payments - such as school fees, rent, membership / association fees, retainer / professional fees, and insurance premiums for just a small fee. These transactions will also allow you to earn miles, points, or rebates.
To start using Citi PayAll, please sign up via the Citi Mobile® Application, or through the link in the email or SMS sent to you.
Who can I pay with the Citi PayAll Service?
Citi PayAll allows you to pay for school fees, rent, membership / association fees, retainer / professional fees, and insurance premiums using your Citi Credit Card. The beneficiary need not be a Citibank Customer, as PayAll allows transfers to other local banks. These funds will be received by the beneficiary as a normal bank funds transfer.
For this service, only domestic / local transfers will be allowed.
What cards can I use for Citi PayAll Service?
You can use the following cards for the Citi PayAll Service – Citi Prestige, Citi PremierMiles, Citi Rewards, Citi Platinum, Citi Cashback, Citi Simplicity, Citi Shell, Grab Citi Card and Citi Mercury.
Do I earn rewards for my Citi PayAll Service transactions?
Yes. You will earn rewards for your Citi PayAll Service transactions. The rewards currency will depend on your card type, and this will be subject to capping. Citi Shell and Simplicity Cards cannot earn rewards. The rewards will only be credited after your card has been charged with the Payment Amount as well as the Processing Fee.
Can I schedule a payment?
Yes, you can schedule a payment date. The Citi PayAll Service will allow you to select a payment due date that is 7 calendar days after the point of set – up. You have the option to make this either a single (one-time payment) or a recurring payment for the next 12 months.
What name convention should I use in the recipient name field?
To avoid any possible inconvenience that may arise, kindly indicate the exact bank account name of your recipient.
How long do payments take to reach my beneficiary?
Payments take up to 7 calendar days to be processed.
Is there a fee for using Citi PayAll?
Yes, a Citi PayAll Transaction Fee is charged for all Citi PayAll transactions, which is determined for each customer, as part of your enrollment. The Citi PayAll Transaction Fee will be reflected on the screen after you input the transaction amount and recipient details.
I've lost my card! Will my payments continue to recur?
If you have lost your card, your payments will continue on the newly reissued card. As mentioned in the terms & conditions - if you have scheduled a recurring Payment on a designated card and such card is renewed or replaced with a card bearing the same card number, you acknowledge that these recurring Payments will be charged to such renewed or replaced card.
Is there a cap to the amount I can transact via Citi PayAll?
Yes, you can pay up to PHP 200,000 so long as it does not exceed your account credit limit. Kindly note that that the transaction will not push through if you exceed your account credit limit.
You can make a maximum of 10 transactions, with up to 2 transactions made to the same beneficiary, within the same calendar month. There is a maximum limit of PHP 1,000,000 (~USD 19,000) on total transactions per month. These limits are per customer, across all cards, based on the Payment Due date specified in the transaction.
Is there a deadline for me to set up Citi PayAll?
No, there is no deadline for you to set up Citi PayAll. You can set up your payments via (1) a link, which is sent across via email or SMS and will lead you to Citibank Online, and (2) via the Citi Mobile® Application./p>
However, if you choose to enroll via email or SMS invitation, please note that the offer is valid for 30 days from the day you receive either an email or SMS. After 30 days, you can still set up a Citi PayAll transaction via the Citi Mobile® Application.
When will the recipient receive my payment?
The earliest date a payment can be scheduled is 7 calendar days from your day of set - up. Once scheduled, your payments will not be late based on the payment date you specified. For external bank account destinations, your payment will be credited after 2 banking days from the date that your card has been charged.
How will I know if my set up or payment is successful?
You will receive an SMS notification alert and an email when the payment has been set up successfully, as well as when the payment has been successfully charged to your credit card. Successful payments will be reflected in your credit card statement.
In line with this, if your payments are recurring – you will also receive a notification alert every month, when the transaction is charged to your credit card.
We will also notify you if your payment fails to go through.
My payment got rejected. What do I do now?
You will receive an SMS notification and/or an email when your payment is unsuccessful. For this case, you will not be able to proceed with the Citi PayAll Service. Please make alternative arrangements to ensure your recipient gets paid on time.
If a payment fails, will I still be charged?
If your payment fails to go through, the transaction amount and the transaction fee will be refunded to your credit card after two (2) business days.
What happens if I input incorrect details and set up the payment to the wrong recipient / beneficiary?
If you have accidentally placed the wrong payment / recipient details – and this was processed successfully, the transaction amount with the service fee will not be refundable, and will still appear on your statement.
Also, as we do not carry out any independent verification on the Payee Account, reference numbers and/or other payment details provided by you, please ensure you input the correct details.
Can I amend or cancel my transaction after I have confirmed it?
Unfortunately, you cannot amend your transactions once it has been set up. However, should you wish to cancel the transaction, please log into your Citi Mobile® Application. You can review and cancel your existing payment instructions by selecting the PayAll option under "Payments" tab. However, please note that you may only cancel a transaction up until 7 calendar days before your next payment due date.
How will my Citi PayAll payments be reflected on my credit card statement?
Your payment will appear as "CITI PAYALL" on your credit card statement, along with indications of the payment type and your recipients name e.g "CITI PAYALL - RENT - LEE WALKER"
Your recipient will see the transaction in their bank statement depending on the convention that their banks use. Based from sample transactions done, here are some examples of the conventions used:
Can I raise a dispute on my Citi PayAll payment transactions? Will I be reimbursed?
As all Citi PayAll payment transactions will not be processed via any of the card associations (for example, Visa or MasterCard), the chargeback dispute resolution process of the card associations will not be available to you and accordingly, you will not be able to raise a chargeback dispute in respect of any payment transaction. All claims and disputes against a payee should be pursued directly with the applicable payee.
Will I receive a reminder for my upcoming Citi PayAll transaction?
Yes. You will receive a reminder for your upcoming Citi PayAll transactions via SMS and/or email.
When will I receive a reminder for my upcoming Citi PayAll transaction?
You will receive a reminder for your upcoming Citi PayAll transaction 2 business days before the amount is authorized to the Payee.
Citibank, N.A., Philippine Branch, has transferred its ownership of its consumer banking business to Union Bank of the Philippines with effect from August 1, 2022. The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under license by Union Bank of the Philippines from Citigroup Inc. and related group entities.
For any concerns, you may call us at (632) 8995-9999 or send us a message through www.citibank.com.ph. Citibank, N.A. Philippine Branch is regulated by Bangko Sentral ng Pilipinas with contact details at https://www.bsp.gov.ph.
Paying expenses made more rewarding with Citi PayAll
Paying expenses made more rewarding with Citi PayAll